Privacy policy

1. Account data Sppeak stores the information needed to operate your account, organization, preferences, plan and access history.

2. Calls and translation The service processes audio needed to carry the call and provide translation. Product screens must state the active storage and retention behavior for transcripts or diagnostics before those features are enabled. When translation is on, messages sent in the call chat also pass through Sppeak's servers and contracted translation providers, only to produce the translation. Sppeak does not store the text of these messages.

3. Billing Payment providers process payment details. Sppeak stores the identifiers and local projections needed to reconcile subscriptions, invoices, refunds and disputes; it does not need to store full card details.

4. Enterprise requests The Enterprise form stores the details you submit so the request is not lost. Access is restricted to authenticated platform staff and operational access is audited.

5. Security and retention Access is limited by role and purpose. Data is kept only for the period needed for the service, legal obligations, security and dispute handling, according to the retention rules published for each data class.

6. Your choices You may request information, correction or deletion where applicable. For these requests, or any privacy question, write to compliance@sppeak.ai.

7. Translation, Captions and AI When the host turns on translation or Captions, what people say in the call is sent in real time to AI providers contracted by Sppeak (currently OpenAI) to produce the translated voice, the captions and the transcript. Everyone in the call can see when translation or Captions are on. With Captions, the transcript is kept for the organization’s plan period (30 days on Essential, 180 on Advanced and 365 on Enterprise) and can be viewed by the organization’s authorized people; Advanced plan Insights are generated by AI from it. Without Captions, nothing that is said is kept. Sppeak does not record the audio of customer calls.

8. Record of acceptance Sppeak keeps the version of the Terms of use and of this policy accepted by each account and each guest, with the date of acceptance.

Invitation list: when you sign up, we store your email, date and time, IP address, browser, languages, time zone, screen and window size, referring page, and campaign parameters. We use this information to organize invitations, understand where signups come from, and prevent abuse. You may request access, correction, or deletion through Sppeak's contact channels.

Cookies: we use cookies that are necessary for the site to work (for example, the access session). Google Analytics statistics cookies are only set if you accept the notice on this page; they measure visits and their origin in aggregate, and Google may process that data outside your country under Google’s policy. Your choice is stored in your browser and can be changed at any time under "Cookie preferences" in the footer. Declining does not limit your use of the site.

Contact: privacy@sppeak.ai